Thank you for shopping at DealScape.shop. We aim to ensure that you are fully satisfied with every purchase. However, if you are not completely happy with your order, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must meet the following conditions:
- Item must be unused, unworn, and in the same condition as received
- It must be in the original packaging with all tags, accessories, and documentation
- A valid proof of purchase (order ID, invoice, or email confirmation) is required
Non-returnable items include:
- Innerwear, lingerie, and socks (for hygiene reasons)
- Cosmetics and beauty products that have been opened or used
- Clearance or final sale items
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days
- Shipping and handling charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item)
3. Exchanges
We currently do not offer exchanges. If you need a different size or item, please return the original item (if eligible) and place a new order.
4. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos and a description of the issue. We will replace the item or issue a full refund at no additional cost.
5. Order Cancellations
Orders can only be canceled within 1 hour of placing the order. After that, the order will be processed and cannot be canceled. You may still request a return after delivery (if eligible).
6. How to Initiate a Return
To initiate a return, please email us at support@dealscape.shop with the following details:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if applicable)
We will respond with return instructions and the return address.